This is quite possibly one of the worst web sites I’ve ever visited. There are so many concerns in the sites usability that it would probably take much more than 500 words to break them down. However, I will focus on the most important issues first.

The first problem that jumps out at me is the lack of order on the homepage. There is no order in any of the images, text (besides the various driver improvement links on the right), and the page has a feeling of chaos, like the designer simply tried to pack whatever he/she could fit onto the page, including two DMV badges (unnecessary), two search bars, about 50 links, and links to search engine submission services. In short, it looks like the web designer tried to squash an entire web site into one web page. For a visitor, it is nearly impossible to filter out the useless information from the important, and leads to confusion, and probably aggravation.

The third issue, and possibly the most important because even if the entire site was poorly designed, we could still say “well, at least the content is well-written” is the writing quality of the site. There are spelling errors everywhere; “driver” is spelled “drier,” there are punctuation issues, things that shouldn’t be capitalized are; it’s basically a disaster of epic proportions. The last thing that really sticks out to me is the scrollbar; if you look at the code, it looks like the web designer just copy pasted a lot of code from other web sites, which would be OK, except for the fact that he forgot to take out some code, which causes the scrollbar on the page to appear endlessly.

In terms of usability, the site would confuse most visitors to the point that they would probably either sit in front of the computer for 15 minutes trying to filter through the information, or simply close the browser window altogether. If I had to change the site, I would probably cut about 75% of the material on the page now -- the search boxes would be gone, the RSS feed (I think) from the DMV web site would be gone, and a lot of the “do you like _______?” advertisements would be gone. I think that the web designer needs to prioritize which information is the most important; in specific, the schedules and register links should be emphasized, and the links to different driver improvement courses can still be kept but not as prominent. Even if you kept the exact same basic design concept -- times new roman, white background, etc., you could improve the site drastically by simply cutting a lot of the fat. I think that emphasizing the navigation, and working on continuity, repetition, and order would improve the overall experience of most visitors of the site.